FAQ Help Center
Warranty Program
What does your warranty cover?
- The Seller does not sell used, defective or inferior products compared to applicable market standards.
- Product prices may vary. Before sending the order form, please check the final price indicated. If the Seller finds an error in the price indicated or in the calculation of the amount required at the time of payment, the Seller will reject the order and contact the user to give him/her the opportunity to purchase the product(s) concerned at the correct price.
- Purchase requests from countries not included in the list of countries displayed on the home page cannot be accepted by the Seller.
- All items sold by the Seller are covered by a twenty-four (24) month warranty in the event of lack of conformity, as provided for by current legislation. You must inform the Vendor of the existence of a lack of conformity within two (2) months of the day on which you became aware of the said lack of conformity. If an item is found to be non-compliant, you may either have it repaired or replaced. If these solutions are impracticable or seem disproportionate, you may ask the Seller to apply an appropriate reduction on the purchase price or demand termination of the contract.
Shipping and delivery
How About The Return Policy?
Does Free Shipping Include Returns As Well?
Our free shipping offer also applies to returns. At AfrikStyle, we understand the importance of flexibility. If, for any reason, you need to return an item, our policy also includes free shipping to ensure your peace of mind. Your satisfaction is our commitment, from order to receipt, and beyond.
Can’t Find Answer? Ask Us
Returns & Exchanges
Can I return or exchange my order?
At AfrikStyle, your satisfaction is our priority. If you’d like to return or exchange your order, we make the process easy. Contact our customer service department within 14 days of receiving your order, and we’ll be happy to guide you through the process. We’re committed to providing you with a worry-free shopping experience, ensuring that you’re completely satisfied with your choices with us.
How does your order return process work?
To return a product and request an exchange or refund, all the necessary information is available in our Return Policy and Right of Withdrawal.
The procedure for requesting a return or refund involves 5 steps:
- The return by parcel post of the products concerned by your request
- Compliance checks by our teams
- Email notification of acceptance (or refusal) of your request, and the reasons for this decision
- Your response to our decision
- Closing your application
Can I Return Items Directly To A Store?
Currently, we do not accept returns directly in store. However, our online returns process is simple and efficient. If you wish to return any items, please contact our customer service department within 14 days of receiving your order, and we’ll be happy to facilitate the process for you. We strive to make the returns experience as convenient as possible, right from the comfort of your home.
How Do I Stay Informed About Sales?
To keep up to date with our promotions and special offers, follow us on our social networks and subscribe to our newsletter. That way, you’ll be the first to receive the latest news on our exclusive sales, discounts and new products. At AfrikStyle, we want you to always know about amazing opportunities, so make sure you stay connected so you don’t miss a thing.
Shipping & Recent Orders
How did my package ship?
Your package has been carefully dispatched by our logistics team. Once your order has been confirmed, we do our utmost to ensure fast, secure shipping. You will receive a shipping confirmation e-mail with a tracking number, allowing you to follow your package in real time. At AfrikStyle, we ensure that your order is in safe hands from the moment it leaves our warehouse until it arrives at your door.
How long will my package take to arrive?
The delivery time for your package depends on your location and the shipping options you choose. Once your order has been confirmed, you will receive a shipping confirmation e-mail with a tracking number to follow your package in real time. Our deliveries usually take between 14 working days. For more details on specific delivery times, please visit our order tracking page. At AfrikStyle, we strive to provide a fast and reliable shipping experience so you can enjoy your items as soon as possible.
What are business days?
‘Working days’ refer to days of the week when postal services and businesses are generally in operation, excluding weekends and public holidays. At AfrikStyle, the estimated delivery time in ‘working days’ excludes weekends and public holidays. Please check our order tracking page for specific details on delivery times and to ensure you have a clear understanding of when you can expect to receive your package.
How do I know my package has shipped?
As soon as your package is shipped, you will receive a shipping confirmation e-mail from AfrikStyle. This e-mail will include a tracking number that you can use to follow the status of your package in real time. If you created an account when you placed your order, you will also be able to access the status of your shipment by logging into your account on our website. At AfrikStyle, we make every effort to keep you informed at every stage of your order, making it easy for you to follow your package’s journey to your door.
